Channels
| Channel | Hours | Use |
|---|---|---|
| Live chat | 24/7 | Bonus, login, payments |
| support@casperbets.com | 24/7 | Disputes, written record |
| kyc@casperbets.com | 24/7 | Verification documents |
| VIP live chat | 24/7 | Personal manager |
| FAQ | Always | Accounts, passwords, verification, welcome bonus |
Scroll horizontally to see the full table
Faster answers
- Transaction reference and method in the first message.
- Account e-mail at the start.
- Screenshot of the error.
- One question per message.
- Deposit date and tier for a missing bonus.
A held payout, a removed bonus or a closed account is raised by e-mail, because the thread keeps a dated record, and a written confirmation is asked for when a chat answer differs from the terms.
FAQ
The FAQ covers blocked and reopened accounts, forgotten passwords, the ban on multiple accounts, the verification steps and their 24-hour timing, and how the welcome bonus is claimed.
Frequently asked questions
When is the chat open?
Around the clock, every day.
Which languages?
English and German.
Where do documents go?
To kyc@casperbets.com or the upload in the account.
How is a self-exclusion requested?
Through support, for six months to five years, confirmed in writing.